All Getting started Prices Buying Selling Money Your account Order status Security Support
55 questions
Getting started5 What is GoldGram?
How do I create an account?
Do I need to verify my identity?
Is GoldGram secure?
Is the gold really mine?
Prices7 How is the gold price set?
Are prices updated automatically?
Why did the price change?
Which karats are available?
Why is the selling price different from the buying price?
What is a making charge?
Why do prices differ between manufacturers?
Buying7 How do I buy gold?
What is the smallest amount I can buy?
Can I buy more than one kind of gold?
What price will I pay?
Are there any fees?
Can I cancel a purchase?
Can I buy at the branch instead?
Selling5 Can I sell my gold back to GoldGram?
How do I sell?
What price will I receive?
Can I sell only part of what I hold?
Can I sell gold that was delivered to me?
Money6 How do I add money to my account?
How do I withdraw money?
Is there a minimum for adding or withdrawing?
Are there withdrawal fees?
How long does a withdrawal take?
Why is my withdrawal still pending?
Your account5 Where can I see my gold?
Where can I see my balance?
Where can I see past transactions?
Why has my balance not updated?
How do I check an order?
Order status5 What does Pending mean?
What does Completed mean?
What does Cancelled mean?
What happens if my order fails?
Why can't I place an order?
Security9 Why does GoldGram need my personal information?
I didn't receive my code. What should I do?
I forgot my password.
Can I change my mobile number?
Can I use my account on a new phone?
Should I share my code with GoldGram staff?
I see a transaction I don't recognise.
I lost my phone.
How do I keep my account secure?
Support6 The app isn't working.
The gold price isn't updating.
My transaction is stuck.
How do I contact GoldGram?
What should I give support when I call?
I have a problem with an order.
